Privacy Policy – Ye Olde England Tours
Last updated: [insert date]
Ye Olde England Tours (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Ye Olde England Tours provides private and bespoke walking tours in London and around the United Kingdom
Data Controller: Ye Olde England Tours
Contact email: yeoldeenglandtours@gmail.com
Website: https://yeoldeenglandtours.co.uk
2. What Personal Data We Collect
We may collect and process the following information:
- Your name
- Email address
- Telephone number
- Booking details and tour preferences
- Any information you voluntarily provide via contact or booking forms
- Basic technical data such as IP address, browser type, and pages visited (via website analytics)
3. How We Collect Your Data
We collect data when you:
- Fill in a contact or enquiry form
- Make a booking or request information
- Email or phone us directly
- Browse our website (via cookies and analytics tools)
4. Why We Use Your Data (Lawful Basis)
We use your personal data only where legally permitted, including:
- To respond to enquiries (legitimate interest)
- To manage bookings and deliver tours (contract)
- For administrative or accounting purposes (legal obligation)
We do not sell or rent your data to third parties.
5. How We Store and Protect Your Data
Your data is stored securely and only accessible to those who need it for business purposes. We take appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.
We keep personal data only for as long as necessary for the purposes for which it was collected.
6. Sharing Your Data
We may share your data with trusted service providers only where necessary, such as:
- Website hosting providers
- Booking or email systems
- Payment processors (we do not store card details)
All third parties are required to comply with data protection law.
7. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Request data portability
- Withdraw consent (where applicable)
To exercise any of these rights, please contact us at yeoldeenglandtours@gmail.com
8. Cookies
Our website may use cookies to improve user experience and analyse website traffic. You can control or disable cookies through your browser settings.
9. Complaints
If you believe your data has been mishandled, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
